You will receive an automatic confirmation email as soon as your order is placed. We review all orders within 24 hours and will get in touch if there are any issues. Once your item is ready to dispatch, we will email you with your tracking information.

If you have any questions at any stage, please feel free to contact us. We check emails regularly and aim to respond within 24 hours.

In the run-up to Christmas we are receiving a very high volume of orders, and our usual dispatch times have been extended. Thank you for your patience during this busy period.

In-Stock items (those available to Add to Cart) are currently being dispatched in approximately 7–10 days.

Pre-Order items are being dispatched in approximately 2–3 weeks, as they are made especially for you and still need to go through the hallmarking process.

Last Order Dates for Christmas Delivery

(Please note that these dates may move earlier if order volumes increase.)

In-Stock Items – Last order date: Monday 15th December.

Pre-Order Items – Last order date: Monday 8th December.

All Pre-Orders will be confirmed when received, and we will provide an estimated delivery date.

If you are ordering for a gifting deadline before Christmas, please let us know at checkout or by email. We will always do our best to help.

In-stock items that have an ‘Add-to-cart’ button are pieces we normally hold in stock. They are either already made or already hallmarked and simply require final assembly or finishing. These items can be prepared for faster dispatch and can be returned under our standard 28 day return policy.

Pre-Order items are pieces we do not usually keep in stock. They are specially handmade to order for you. All our Pre-Order items (defined by having a Pre-Order checkout button) are final sale and non-returnable (unless faulty or not as described). Please see our full Delivery & Returns policy page or more info. These items often take longer to dispatch because they may have to be sent away for hallmarking.

All our gold jewellery is made from 100% solid gold, independently tested and legally stamped with a hallmark guaranteeing its fineness. While plated gold jewellery has become more popular and fashionable, it is not something we will ever supply. In our view, plated gold is an imitation and cannot legally be described as gold. It is essentially a very
thin layer of gold - only a few microns thick - applied over another metal, such as silver (known as gold vermeil) or other, cheaper base metals.

Although plating quality has improved over the years, it is incomparable to real, solid gold. Plating, regardless of thickness, will wear away over time, eventually exposing the metal beneath. Many reputable jewellers who sell plated items advise against wearing them every day, as the plating cannot withstand regular wear.

All of our jewellery is created using substantial quantities of solid precious metals, designed to endure lifetimes. For us, this is the true beauty of solid precious metal jewellery and why we are so passionate about creating it.

Almost all our collections are hand made with the exception of the necklace and bracelet chains. We source all our chains from a UK chain supplier. All our collections are created from 100% recycled precious metal sheet, wire or grain which we source within the UK. All our handmade pieces
carry our full hallmark which is a legal requirement within the UK – this acts
as a guarantee for life on the precious metal.

We hope you are delighted with your MAIRIDH purchase. All our items are handmade or hand-finished to order.

All In-stock items (defined by having an ‘Add-to-cart’ checkout button) are eligible to be returned if informed of the return within 14 days under our standard 28 day returns policy. Please note we cannot except returns for earrings for hygiene reasons.

All Pre-Order items (defined by having a Pre-Order checkout button) will be handmade especially for you and are final sale which means they are not eligible for return. Personalised advice and product samples are available on request.

Please see our full Delivery & Returns policy page or Contact Us for more info.

A hallmark is a legally recognised set of symbols that confirms a jewellery piece has been independently tested and verified for precious metal content.

Our handmade pieces are hallmarked at the Edinburgh Assay Office and include.

Sponsor’s Mark - our founder’s initials, 'EG'.
Fineness Mark - e.g., 925 (sterling silver) or 375 (9ct gold), showing metal purity.
Assay Office Mark - confirming the office that carried out testing.

Chains in our collections are not handmade but are sourced from a highly reputable UK supplier. They are also made from solid precious metal, tested independently and follow the same UK hallmarking guidelines.

As a small independent jeweller, we design unique collections that are crafted and finished by hand - meaning no two pieces are ever exactly the same. If you would like to customise one of our existing designs please get in touch and we'll be happy to look at alternative sizes, metals or engraving services. We are currently at capacity for fully bespoke designs and are unable to offer this service at present.