EVERYDAY ESSENTIALS

OUR QUALITY PROMISE

Our collections are handmade in Aberdeenshire from 100% solid precious metals. Each piece is independently tested and stamped in Edinburgh with a legally binding hallmark that guarantees its origin and authenticity. We do not create imitation or plated jewellery and use ethically sourced, natural stones. We value traditional quality and timeless style, and we are committed to providing jewellery of the highest standards — designed and made to endure lifetimes.

FREQUENTLY ASKED QUESTIONS

How do I know my order has been received?

You will receive an automatic confirmation email as soon as your order is placed. We review all orders within 24 hours and will get in touch if there are any issues. Once your item is ready to dispatch, we will email you with your tracking information.

If you have any questions at any stage, please feel free to contact us. We check emails regularly and aim to respond within 24 hours.

How long will it take for my order to arrive?

In the run-up to Christmas we are receiving a very high volume of orders, and our usual dispatch times have been extended. Thank you for your patience during this busy period.

In-Stock items (defined as those available to “Add to Cart” at checkout) are currently being dispatched in approximately 7–10 days.

Pre-Order items are being dispatched in approximately 2–3 weeks, as they are made especially for you and often still need to go through the hallmarking process.

Last Order Dates for Christmas Delivery

(Please note that these dates may move earlier if order volumes increase.)

In-Stock Items – Last order date: Monday 15th December.
Pre-Order Items – Last order date: Monday 8th December.

All Pre-Orders will be confirmed when received, and we will provide an estimated delivery date.

If you are ordering for a gifting deadline before Christmas, please let us know at checkout or by email. We will always do our best to help.

What is the difference between In-Stock and Pre-Order items?

In-stock items that have an ‘Add-to-cart’ button are pieces we normally hold in stock. They are either already made or already hallmarked and simply require final assembly or finishing. These items can be prepared for faster dispatch and can be returned under our standard 28 day return policy.

Pre-Order items are pieces we do not usually keep in stock. They are specially handmade to order for you. All our Pre-Order items (defined by having a Pre-Order checkout button) are final sale and non-returnable (unless faulty or not as described). Please see our full Delivery & Returns policy page or more info. These items often take longer to dispatch because they may have to be sent away for hallmarking.

Are your gold pieces plated or solid gold?

All our gold jewellery is made from 100% solid gold. Every piece is independently tested and hallmarked to confirm its fineness.

We do not use gold plating (including vermeil). Plated jewellery consists of only a few microns of gold applied over another metal, which wears off over time and does not offer the longevity or integrity of solid gold.

Our jewellery is made using substantial amounts of solid precious metal, designed to endure for many years. This lasting quality is the reason we choose to work exclusively with solid gold and silver.

Is everything hand made?

Almost all our collections are hand made with the exception of the necklace and bracelet chains. We source all our chains from a UK chain supplier. All our collections are created from 100% recycled precious metal sheet, wire or grain which we source within the UK. All our handmade pieces carry our full hallmark which is a legal requirement within the UK – this acts as a guarantee for life on the precious metal.

What is your returns policy on handmade-to-order items?

We hope you are delighted with your MAIRIDH purchase. All our items are handmade or hand-finished to order.

All In-stock items (defined by having an ‘Add-to-cart’ checkout button) are eligible to be returned if informed of the return within 14 days under our standard 28 day returns policy. Please note we cannot accept returns for earrings for hygiene reasons.

All Pre-Order items (defined by having a Pre-Order checkout button) will be handmade especially for you and are final sale which means they are not eligible for return. Personalised advice and product samples are available on request.

Please see our full Delivery & Returns policy page or Contact Us for more info.

What is a hallmark?

A hallmark is a legally recognised set of symbols that confirms a jewellery piece has been independently tested and verified for precious metal content.

Our handmade pieces are hallmarked at the Edinburgh Assay Office and include.

Sponsor’s Mark - our founder’s initials, 'EG'.
Fineness Mark - e.g., 925 (sterling silver) or 375 (9ct gold), showing metal purity.
Assay Office Mark - confirming the office that carried out testing.

Chains in our collections are not handmade but are sourced from a highly reputable UK supplier. They are also made from solid precious metal, tested independently and follow the same UK hallmarking guidelines.

Do you offer customisation?

As a small independent jeweller, we design unique collections that are crafted and finished by hand - meaning no two pieces are ever exactly the same. If you would like to customise one of our existing designs please get in touch and we'll be happy to look at alternative sizes, metals or engraving services. We are currently at capacity for fully bespoke designs and are unable to offer this service at present.